Tweets Analysis - Keyword: @SenanByrne
Overview
Total number of tweets analysed
3
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-21
Tweets covering
0 days
Average age of authors' accounts
12 years
Summarization
Niamh from customer service is responding to a user named SenanByrne. She is advising SenanByrne to contact the merchant directly if they haven't declined the transaction and their visa debit card is fully active. Niamh provides a phone number for further assistance and suggests restarting the phone and re-adding card details to resolve issues.
Topic Modeling
- Customer service support
- Transaction issues
- Debit card activation
- Troubleshooting steps
- Assistance with account management
Emotional Analysis
The tweets express a helpful and professional tone from the user Niamh, who is presumably a customer service representative. Niamh provides solutions and advice for the person tweeting, SenanByrne, who is experiencing issues with their visa debit card. SenanByrne appears frustrated and potentially angry at their situation, but there are no explicitly negative or hostile emotions expressed in the tweets.
Trend Analysis
- Customer service interaction and assistance
- Visa debit card issues
- Technical troubleshooting
- Request for direct contact with merchant
- Availability and hours of customer service team
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
0
Percentage of total tweets
0%
Number of tweets that contain Mentions
3
Percentage of total tweets
100%
Number of tweets that were Replies
3
Percentage of total tweets
100%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Sprout Social | 3 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| talktoBOI | Bank of Ireland | 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. | 53,329 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| talktoBOI | Bank of Ireland | 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. | 599 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| talktoBOI | 👋 Welcome to BOI’s official customer support team. We’re here for you 7 days a week, 8am to 8pm. Bank of Ireland is regulated by the Central Bank of Ireland. | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638213338155851777 | @SenanByrne Thanks for your tweet. If my colleague from customer service has advised we have not declined the transaction and your visa debit card is fully active, we would advise contacting the merchant directly for further assistance. Thanks, Niamh. | 0 |
| 1638212434845392902 | @SenanByrne Thanks for getting back in touch. Sorry to hear this. In this case, please call us on 0818 365 365, team is available weekdays 9am to 5pm and Saturday 10am-2pm. My colleague will happily assist you. Thanks,Niamh. | 0 |
| 1638211858296459267 | @SenanByrne Hi there, thanks for getting in touch with us here. Could I ask you to remove your card details from your revolut account , restart your phone and then add your card details again to see if this works please? Thanks,Niamh. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638213338155851777 | @SenanByrne Thanks for your tweet. If my colleague from customer service has advised we have not declined the transaction and your visa debit card is fully active, we would advise contacting the merchant directly for further assistance. Thanks, Niamh. | 0 |
| 1638212434845392902 | @SenanByrne Thanks for getting back in touch. Sorry to hear this. In this case, please call us on 0818 365 365, team is available weekdays 9am to 5pm and Saturday 10am-2pm. My colleague will happily assist you. Thanks,Niamh. | 0 |
| 1638211858296459267 | @SenanByrne Hi there, thanks for getting in touch with us here. Could I ask you to remove your card details from your revolut account , restart your phone and then add your card details again to see if this works please? Thanks,Niamh. | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @senanbyrne | 3 |
Top 10 mentions
Wordcloud of Tweets
