Tweets Analysis - Keyword: @nsandihelp
Overview
Total number of tweets analysed
481
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
Several Twitter users have expressed frustration with the customer service and language used by NS&I. Complaints range from long wait times on hold to inappropriate language about autism. Some suggest that NS&I staff should undergo neurodiversity training to be more sensitive to their customers' needs. There are also reports of technical glitches and delayed refunds. Overall, the service provided by NS&I is criticized as poor and disappointing.
Topic Modeling
- Ableist language and attitudes towards autism
- Importance of language and terminology when discussing autism
- Frustration with NS&I's customer service and technical issues
- Desire for NS&I to provide neurodiversity training for staff
- Issues with refunds and withdrawals from NS&I accounts
Emotional Analysis
The tweets express a range of emotions including frustration, anger, disappointment, and sadness towards the customer service provided by NS&I. Many of the tweets also express disappointment and frustration with the language and terminology used around autism and advocating for better understanding and awareness of neurodiversity. There are also expressions of concern regarding technical glitches and issues with accessing accounts or withdrawing money. Overall, the emotions expressed in these tweets appear to be negative and critical of NS&I's performance.
Trend Analysis
- Ableism towards individuals with autism and the importance of language
- Issues with accessing and using services from NS&I
- Frustration with customer service from NS&I
- Requests for better training and awareness of neurodiversity among NS&I staff
- Complaints and dissatisfaction with NS&I's overall service
Types of Tweets
Number of Retweets
6
Percentage of total tweets
1%
Number of Original tweets
178
Percentage of total tweets
37%
Number of tweets that contain Mentions
481
Percentage of total tweets
100%
Number of tweets that were Replies
298
Percentage of total tweets
61%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
6
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 222 |
| Twitter Web App | 123 |
| Twitter for Android | 89 |
| Twitter for iPad | 37 |
| Hootsuite Inc. | 8 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| nsandihelp | NS&I | Please don’t tweet personal info. We’ll never ask you for account details or passwords. T&Cs: https://t.co/EyY8PtQYcF | 30,193 |
| SamMcAlister1 | Sam McAlister | “Scoops” https://t.co/gHeuXuggQr Netflix film jscrafton@netflix.com Speaker @jlaspeakers “Booker extraordinaire” Prince Andrew Agent sballard@unitedagents.co.uk | 17,037 |
| nsandi | nsandi | News and updates from National Savings and Investments. Customers please tweet @nsandihelp. We'll never ask you for account details or passwords. | 15,272 |
| NHSwhistleblowr | David Drew | Dismissed after 37 years as a NHS paediatrician for gross misconduct & insubordination. At 63 I didn't know I had it in me. My account https://t.co/itJGS0dUEf | 14,173 |
| JaneWinward | Jane Winward | Conservative. Anti-woke. Patriot | 11,927 |
| nealasher | Neal Asher | "Neal Asher who’s just a f—ing idea factory." - Tim Miller, Director of Deadpool & Terminator Dark Fate. Science fiction Author #SciFi #ScienceFiction | 10,425 |
| judyjarvis | Judy Jarvis | Actress JUDY MATHESON https://t.co/5Y9SBy7zyV https://t.co/GW6Qlekq4h | 6,567 |
| AndrewSmithXD1 | Andrew Smith | 🇬🇧 Keen follower of politics, proud to have served on the blue front line, rewarded & awarded. Trying to make common sense more common again. Anti Woke. 🇬🇧 | 4,434 |
| yawdrah | 36grit | - | 4,056 |
| UigFae | UigFae | Dog lover. Highlander to my bootstraps.Uig born. Humble Christian.🇬🇧🏴🇺🇦No DM’s. | 3,658 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SamMcAlister1 | Sam McAlister | “Scoops” https://t.co/gHeuXuggQr Netflix film jscrafton@netflix.com Speaker @jlaspeakers “Booker extraordinaire” Prince Andrew Agent sballard@unitedagents.co.uk | 12,315 |
| JaneWinward | Jane Winward | Conservative. Anti-woke. Patriot | 9,784 |
| nealasher | Neal Asher | "Neal Asher who’s just a f—ing idea factory." - Tim Miller, Director of Deadpool & Terminator Dark Fate. Science fiction Author #SciFi #ScienceFiction | 8,804 |
| riot_rebecca | rebecca riot | - | 5,093 |
| UigFae | UigFae | Dog lover. Highlander to my bootstraps.Uig born. Humble Christian.🇬🇧🏴🇺🇦No DM’s. | 4,943 |
| hobbs_samantha | Samantha 💙🦋 | Follow your dreams until they become reality ✨ | 4,674 |
| maplescribe | Pumpkin-Spice Pemmican 🫶🏼😷💉x3 | Métis 🇨🇦 guest on Wurundjeri land #UAlberta #ANU alumna 🍁 late dx adult #autistic 🏳️🌈 parent of ND kids #🏳️⚧️ally She/they ⛔️DMs unless I know you | 4,545 |
| yawdrah | 36grit | - | 4,237 |
| judyjarvis | Judy Jarvis | Actress JUDY MATHESON https://t.co/5Y9SBy7zyV https://t.co/GW6Qlekq4h | 4,170 |
| BobbyDa68809572 | Bobby Dazzler | - | 4,129 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Blossom_bloom70 | A fashion lover 🦋 | 13 |
| OldGitMartyn | Incipient Blogger | 13 |
| DeborahHillesd1 | too much of a good thing is wonderful | 12 |
| Autist_Writer | He, Him // #ActuallyAutistic // Neurodivergent // Simulacrum // Writer // https://t.co/xWotMNl5jI | 12 |
| allglowedup_ | UK based ⭐️ UCG content creator 💫 beauty , fashion , lifestyle & skincare 🦋 shanicemariesocials@gmail.com | 11 |
| 4gra | No problem, I'll show myself out | 11 |
| Jeanette_Stent | Time and space. I wish… They/them. Mastodon - @JeanetteStent@mastodonapp.uk | 10 |
| johnnywright237 | - | 8 |
| chillumdog | Don't mistake the something more for the something better. MB20. | 8 |
| JoseyPike | - | 6 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639569738685730818 | So, I’ve DMed @nsandihelp with details of my complaint, and they replied with this ableist crap: “suffer with autism”. Really? REALLY? #Autism #ActuallyAutistic https://t.co/ER4YJ6u2Zv | 5 |
| 1639273736137211905 | @nsandihelp No it hasn’t even though I put in bank details and it said would take up to 3 days to reach my account. I don’t mind doing it again but I can’t be sure if there’s a problem your end and delayed | 1 |
| 1639394782291132417 | @nsandihelp for 72 hrs I have tried to get my ns&i number with no success… absolutely shambolic system. However, I can withdraw my money young sons money with only an account number but to actually log on and buy more bonds there are so many barriers..poor service | 1 |
| 1639300527933759488 | @nsandihelp incredible fast follow-up from the NS&I team, so much appreciated as the coming week is the last week of the fiscal year Thank you guys, always there!1 | 1 |
| 1638314061472333824 | @nsandihelp DM doesn't work, phone doesn't work. Money is missing from account. Can someone please help | 1 |
| 1639341158089252880 | @nsandihelp You told me to fill the form out when I didn’t even need to do that . My issue was that when I logged in it kept asking me to add a phone number and I now have to wait for a temporary password to come before I can even phone you , or can I phone with my current password | 0 |
| 1639299450710507527 | @nsandihelp For me it was that I had a number from pre internet days (I think) My wife, they wouldn’t take payment for some reason. | 0 |
| 1639300051305394177 | @nsandihelp my growth bond is maturing towards end of April and I can’t see an option to have the cash transferred to my nominated account. I’m certainly not holding on the phone for “up to 50 minutes”!! | 0 |
| 1639302254288093186 | @nsandihelp It’s just the normal Safari icon - a compass | 0 |
| 1639305203940839424 | @nsandihelp I've discovered an old Premium Bond bought for me by my parents. How do I register with you? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639569738685730818 | So, I’ve DMed @nsandihelp with details of my complaint, and they replied with this ableist crap: “suffer with autism”. Really? REALLY? #Autism #ActuallyAutistic https://t.co/ER4YJ6u2Zv | 22 |
| 1639605449451266049 | @nsandihelp @Autist_Writer I can see that there's effort being made here and that's worth noting! Thanks! Please eradicate usage of any words such as "deficits", though. Words really matter. They can cut deep. That's not how we talk about ourselves; that's how we're pathologised. | 7 |
| 1639602517968297987 | @Autist_Writer @nsandihelp Yikes! And "trained to speak with" makes me wonder if we really are a different species?! I suppose it's a reference to them having been through some training of some sort, but still ... words matter! | 5 |
| 1639622460080287749 | @AnAutieAtUni @nsandihelp Not to mention the person-first language of "with autism". I am not "with autism"; I can't take it off like a hat. I am autistic. | 4 |
| 1638492019050856449 | I am convinced that the hold music on some helplines is deliberately chosen to encourage you to hang up <stares at @nsandihelp> | 4 |
| 1639591382934249473 | @Autist_Writer @nsandihelp The company needs a neurodiversity awareness course rapido. | 4 |
| 1639674135931437059 | @AnthropicAxiom @nsandihelp You’re entitled to see your autism as you want. But even the NHS website says it’s not an illness, so it’s not “suffered from” in that respect. Autistic people suffer, hell yes, but mainly from a world that doesn’t understand or accommodate us. | 3 |
| 1639639279612866563 | @Autist_Writer @nsandihelp Are ppl not allowed to suffer from their disorder? Jesus kid, you’ll get offended by anything lmao | 3 |
| 1639638567889825794 | @Autist_Writer @nsandihelp I'm Autistic and suffer because of how it interacts with the ableist society that normalizes stuff like that... 🙄 | 3 |
| 1638923972019363841 | @nsandihelp why am I spending hours of my life trying to access my own account?! | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #autism | 2 |
| #actuallyautistic | 2 |
| #nsandi | 1 |
| #key | 1 |
| #rentfree | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @nsandihelp | 483 |
| @autist_writer | 15 |
| @nsandi | 11 |
| @sirautistic | 4 |
| @autismsupsoc | 3 |
| @kevinfa495 | 2 |
| @neatg76 | 2 |
| @sheltagain | 2 |
| @anautieatuni | 2 |
| @thefca | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 6 | enraged_face |
| 😱 | 4 | face_screaming_in_fear |
| 😊 | 2 | smiling_face_with_smiling_eyes |
| 🙄 | 2 | face_with_rolling_eyes |
| 🤷♂️ | 2 | man_shrugging |
| 😉 | 2 | winking_face |
| 👊🏼 | 1 | oncoming_fist_medium-light_skin_tone |
| 🤷♀️ | 1 | woman_shrugging |
| 👍🏻 | 1 | thumbs_up_light_skin_tone |
| 👍🏼 | 1 | thumbs_up_medium-light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 19 |
| People & Body | 8 |