Tweets Analysis - Keyword: @NortonSupport
Overview
Total number of tweets analysed
45
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
A Trojan virus recently made it past Norton and McAfee anti-virus software, but was ultimately detected by Microsoft. Some Twitter users criticize Norton and McAfee, suggesting BitDefender or Kaspersky instead. A few users also have concerns about unexpected charges and scams involving email phishing. One user asks which government agency is responsible for the malware. NortonSupport responds to various customer inquiries and DMs.
Topic Modeling
- Malware detection and cybersecurity
- Criticism of Norton, McAfee, and Microsoft software
- Personal experiences with antivirus and security software
- Charges and issues with Norton support
- Scams and fraudulent emails pretending to be from Norton
Emotional Analysis
The tweets express a range of emotions such as frustration, skepticism, anger, surprise, and gratitude towards antivirus software providers. Some users express disappointment with Norton and McAfee, calling them the worst in performance and recommending BitDefender or Kaspersky instead. Others recount personal experiences with unexpected charges and inadequate customer service. One tweet suggests that the malware detected by Microsoft must be the work of sophisticated cyber professionals, while another is skeptical about the effectiveness of antivirus software in general, stating that even security system programs can be easily mimicked. Some users express gratitude for Norton's assistance in resolving issues, while others criticize the company for not providing enough information or for not being proactive in preventing theft.
Trend Analysis
- The failure of NortonSupport and McAfee anti-virus software to detect the Trojan virus
- The detection of the Trojan virus by Microsoft anti-virus software
- The discussion of the effectiveness of various anti-virus software and recommendations for better IT security solutions
- The issue of unexpected charges and subscription renewals by NortonSupport
- The potential for mimicking security system programs and the importance of updating software
Types of Tweets
Number of Retweets
4
Percentage of total tweets
8%
Number of Original tweets
10
Percentage of total tweets
22%
Number of tweets that contain Mentions
45
Percentage of total tweets
100%
Number of tweets that were Replies
31
Percentage of total tweets
68%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 17 |
| Twitter for iPhone | 14 |
| Twitter Web App | 11 |
| Twitter for iPad | 3 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LauraLoomer | Laura Loomer | Investigative Journalist 🇺🇸 Author ✍️ Former @Project_Veritas operative. 📸 America First Conservative♦️Former Congressional Candidate ✡️ Feisty Jewess🙋🏻♀️ | 337,554 |
| America1stMedia | America1stMedia | Small Government, Cut Taxes, Constitution, Bible, Free Enterprise, American Dream, Freedom, Free Speech, #Mighty200. Original Mighty200 member as PresidentTrump | 19,309 |
| laststandofusa | American Eagle | 🇺🇸 Preserving freedom in the land of the free and the home of the brave. #IFBP #ProLife #AmericaFirst #MAGA #2A #NOVACCINEMANDATE | 7,307 |
| Grepsul | Jonathan Ford | Former FT leader person. Likes trouble, cycling and regional British crime drama. Doing @altifpodcast with Neil Collins | 3,853 |
| GT2o1o | Gary Toner | - | 1,663 |
| K_Sdcm | 霧野蒼太 | ボカロP、歌い手、歌声DBおよびTALQuライブラリ「夏目悠李」の中の人。相互さん向けmix依頼承っております。BL関連ツイートにご注意ください。 アイコン: @_liaaaaar ヘッダー: @asterisk07281 ご連絡はDMまたは kirinosound720@gmail.com へ | 1,509 |
| GregMcelrath | Greg McElrath | "Libertarian, way before it was cool!"(2000) "Guitarist/Songwriter"} "Aside from 40 + years, and the 80's Glam Rock era, I have also written with Taylor Swift!" | 1,371 |
| ClareParslow | Clare Parslow 💙⚓️❤️ | “I’m through accepting limits, ‘cuz someone says they’re so, some things I cannot change, but till I try I’ll never know” | 1,310 |
| 2hrzes1dog | 2hrzes1dog | - | 1,082 |
| SolidHappiness | Kate | mama, friend, writer, teacher | 935 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| America1stMedia | America1stMedia | Small Government, Cut Taxes, Constitution, Bible, Free Enterprise, American Dream, Freedom, Free Speech, #Mighty200. Original Mighty200 member as PresidentTrump | 17,679 |
| laststandofusa | American Eagle | 🇺🇸 Preserving freedom in the land of the free and the home of the brave. #IFBP #ProLife #AmericaFirst #MAGA #2A #NOVACCINEMANDATE | 8,019 |
| LauraLoomer | Laura Loomer | Investigative Journalist 🇺🇸 Author ✍️ Former @Project_Veritas operative. 📸 America First Conservative♦️Former Congressional Candidate ✡️ Feisty Jewess🙋🏻♀️ | 3,944 |
| ClareParslow | Clare Parslow 💙⚓️❤️ | “I’m through accepting limits, ‘cuz someone says they’re so, some things I cannot change, but till I try I’ll never know” | 3,501 |
| Pensandpages | Pensandpages | Artist and writer. | 2,736 |
| GregMcelrath | Greg McElrath | "Libertarian, way before it was cool!"(2000) "Guitarist/Songwriter"} "Aside from 40 + years, and the 80's Glam Rock era, I have also written with Taylor Swift!" | 2,609 |
| RMG_LLC | RMG LLC | Financial Tech Executive | 2,037 |
| 2hrzes1dog | 2hrzes1dog | - | 1,608 |
| CSshp8l | 理人 | 理人(りひと)です！ ウマ娘のアグネスタキオン推してます 育成初心者です。 ジャンク品とか漁るのも趣味です。 よろしくお願いします お気軽に絡んでください たまにジャンク関連のツイートします！ | 1,580 |
| K_Sdcm | 霧野蒼太 | ボカロP、歌い手、歌声DBおよびTALQuライブラリ「夏目悠李」の中の人。相互さん向けmix依頼承っております。BL関連ツイートにご注意ください。 アイコン: @_liaaaaar ヘッダー: @asterisk07281 ご連絡はDMまたは kirinosound720@gmail.com へ | 1,321 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Pensandpages | Artist and writer. | 4 |
| America1stMedia | Small Government, Cut Taxes, Constitution, Bible, Free Enterprise, American Dream, Freedom, Free Speech, #Mighty200. Original Mighty200 member as PresidentTrump | 2 |
| RobSpring01 | So, at the moment I can't talk,eat or drink, I can't pee or poop by myself BUT... I AM ALIVE!!! #springsteen @springsteen Villa Park 16:06:23 | 2 |
| SolidHappiness | mama, friend, writer, teacher | 2 |
| ClareParslow | “I’m through accepting limits, ‘cuz someone says they’re so, some things I cannot change, but till I try I’ll never know” | 2 |
| Grepsul | Former FT leader person. Likes trouble, cycling and regional British crime drama. Doing @altifpodcast with Neil Collins | 2 |
| ak2themax | All-around okay dude who likes all kinds of stuff. I write game previews for @DreamShakeSBN. Certified Medical Dosimetrist. I desperately want to pet your dog. | 1 |
| RMG_LLC | Financial Tech Executive | 1 |
| StoneSoup101 | Don't DM. Old man, married, handicapped, poor. | 1 |
| ThunderbergUSA | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640743963979071488 | The malware made it past @NortonSupport and @McAfee anti virus software, the most sophisticated ant virus software. However, it was ultimately detected by @Microsoft anti-virus, which means this Trojan virus was recently developed by sophisticated cyber professional with the… https://t.co/O4DvXQsDRE | 103 |
| 1638179652362727425 | @NortonSupport ありがとうございます〜 | 1 |
| 1640764442391576611 | @LauraLoomer @NortonSupport @McAfee @Microsoft None of those help with viruses, as they are filled with viruses inside their software. 👍🏻😎 | 1 |
| 1639847426025734144 | @NortonSupport Do you mean via email? If so, which address? Or by Twitter private message?? | 0 |
| 1640745405716496388 | @LauraLoomer @NortonSupport @McAfee @Microsoft Sick. | 0 |
| 1640342352714948610 | @NortonSupport 突然ノートンパスワードマネージャーがサインアウトされサインインしようとしてもSMS認証コードが届かない。他のサイトのものは届くのに。ノートンでパスワード管理してたので非常に困っています。このままでは使い物になりません。 | 0 |
| 1640197315448430593 | @NortonSupport Thanks, Aman! Have a wonderful week! | 0 |
| 1640184106096132099 | @NortonSupport Thank you so much! The fraud dept fixed the problem for me. I swear scammers are getting smarter with designing these scams to the point where they draw even computer literate people in before they realize they are being conned. Have two more friends that got caught in scams too. | 0 |
| 1640150568755929088 | @NortonSupport That isn't my address. That is the scammers' address. Should I still delete? | 0 |
| 1640085682642378752 | @NortonSupport I hesitate to share too much online, but the guy said his name was Alex from Norton and he sounded like he was from India. The fraudulent charge was made out to Lihua Yao at Creaon Trading. Creaon168@gmail.com. I wrote all this down just in case. Hope that helps. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640743963979071488 | The malware made it past @NortonSupport and @McAfee anti virus software, the most sophisticated ant virus software. However, it was ultimately detected by @Microsoft anti-virus, which means this Trojan virus was recently developed by sophisticated cyber professional with the… https://t.co/O4DvXQsDRE | 221 |
| 1640745405716496388 | @LauraLoomer @NortonSupport @McAfee @Microsoft Sick. | 8 |
| 1640748872879476737 | @LauraLoomer @NortonSupport @McAfee @Microsoft Big. | 5 |
| 1640764442391576611 | @LauraLoomer @NortonSupport @McAfee @Microsoft None of those help with viruses, as they are filled with viruses inside their software. 👍🏻😎 | 4 |
| 1640792158964969472 | @LauraLoomer @NortonSupport @McAfee @Microsoft This is not new. It has been going on for a long time. | 4 |
| 1640834707247206400 | @LauraLoomer @NortonSupport @McAfee @Microsoft You are wrong. Norton and McAfee are NOT the most sophisticated, they are the WORST! Their performance is abysmal. Get BitDefender or Kaspersky. And please get better IT security consultant! Any IT sec offering you McAfee or Norton is NOT a good one! | 3 |
| 1640745798429286401 | @LauraLoomer @NortonSupport @McAfee @Microsoft Just unbelievable! | 3 |
| 1640833319305617408 | @LauraLoomer @NortonSupport @McAfee @Microsoft I saw a demonstration where an AM radio remotely accessed a computer with no internet connection..... | 2 |
| 1638192719779561474 | Hey @NortonSupport i cancelled this subscription in 2021 and was advised by you that the automatic renewal had been cancelled. Why am I receiving this automatic renewal notice. If you take my money it’s theft! https://t.co/tAy8K7HnmX | 1 |
| 1640756016361996290 | @LauraLoomer @NortonSupport @McAfee @Microsoft Do we know which government agency? | 1 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @nortonsupport | 45 |
| @mcafee | 17 |
| @microsoft | 17 |
| @lauraloomer | 16 |
| @hc_dayo | 2 |
| @america1stmedia | 1 |
| @sharylattkisson | 1 |
| @kneerecon | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👍🏻 | 2 | thumbs_up_light_skin_tone |
| 😎 | 2 | smiling_face_with_sunglasses |
| 😂 | 2 | face_with_tears_of_joy |
| 😬 | 1 | grimacing_face |
| 🤣 | 1 | rolling_on_the_floor_laughing |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |
| People & Body | 2 |