Tweets Analysis - Keyword: @ftdflowers
Overview
Total number of tweets analysed
7
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
11 years
Summarization
Several tweets mention concerns with FTD Flowers' delivery promises, accuracy of website information, and dissatisfaction with customer service. One tweet accuses Google of slowing down FTD Flowers' website as they may not be paying as much as their competitors. Another tweet promotes a webinar by FTD Flowers about enhancing ecommerce experiences. Finally, FTD Flowers emphasizes the importance of physical and digital experiences complementing each other for customers.
Topic Modeling
- Slow internet access and payment to Google
- Enhancing ecommerce and retail experiences
- Promotions and discounts on flower orders
- Negative experiences with delivery and customer service
- Complementing physical and digital experiences for customers
Emotional Analysis
The tweets express a range of emotions, from frustration and disappointment to satisfaction and informational. Some users are dissatisfied with the company's service, such as delays in delivery or inaccurate information on the website, while others are sharing tips or promoting a webinar. The tweets also show a concern for the company's marketing strategies and competition, suggesting that some users feel FTDflowers may not be paying enough to Google. Overall, the emotions expressed in these tweets tend to be negative or critical.
Trend Analysis
- Slowing down of internet access to FTD Flowers' website due to alleged favoritism towards competitors 800flowers and teleflora
- Webinar on enhancing ecommerce to surpass in-store retail experiences hosted by FTD Flowers
- Discount offer for FTD Flowers' flowers with promo code
- Complaint about FTD Flowers' online delivery promise not being fulfilled and preference for local florist
- Disappointment with FTD Flowers' failure to deliver funeral/memorial arrangement on promised day
- Importance of complementing physical and digital experiences for ecommerce optimization, as highlighted by FTD Flowers
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
5
Percentage of total tweets
71%
Number of tweets that contain Mentions
7
Percentage of total tweets
100%
Number of tweets that were Replies
2
Percentage of total tweets
28%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
3
Percentage of total tweets
42%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 4 |
| Twitter for Android | 1 |
| HubSpot | 1 |
| TweetDeck | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SocialNetNanny | Lanae | Social Media & Marketing Expert - Owner of @REHMediaTeam Wife, Mama Bear, Grandma Bubu, FurMom 🐕 Love, laughter 😀 food 🍴🍷 technology 💻always curious 🧐 | 4,245 |
| 406Duke | Barrett Duke | Executive Director, Montana Southern Baptist Convention, grateful Christ-follower, happy husband, proud father | 1,242 |
| promocodeshub | PromoCodesHub | Find Promo Codes, Promotional Codes, Discount Codes, Free Shipping Codes and Online Coupons and Discounts for 25,000 online stores at http://t.co/w0fw3f5c | 950 |
| CommerceNext | CommerceNext | Community, event series & conference for marketers at retail & DTC brands. Join our upcoming events to learn #marketingtips from industry experts. | 579 |
| starcrescendo | Khris DoorDashian #LOCKHIMUP | 🇺🇲🇮🇹 Some kid from 🦬 NY. #BillsMafia. Hated 💩🔪 ex mod/ex friend since 2019™. Stuck somewhere between idk, idc, and idgaf. Opinions are my own. | 223 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| promocodeshub | PromoCodesHub | Find Promo Codes, Promotional Codes, Discount Codes, Free Shipping Codes and Online Coupons and Discounts for 25,000 online stores at http://t.co/w0fw3f5c | 4,995 |
| SocialNetNanny | Lanae | Social Media & Marketing Expert - Owner of @REHMediaTeam Wife, Mama Bear, Grandma Bubu, FurMom 🐕 Love, laughter 😀 food 🍴🍷 technology 💻always curious 🧐 | 4,846 |
| CommerceNext | CommerceNext | Community, event series & conference for marketers at retail & DTC brands. Join our upcoming events to learn #marketingtips from industry experts. | 760 |
| 406Duke | Barrett Duke | Executive Director, Montana Southern Baptist Convention, grateful Christ-follower, happy husband, proud father | 464 |
| starcrescendo | Khris DoorDashian #LOCKHIMUP | 🇺🇲🇮🇹 Some kid from 🦬 NY. #BillsMafia. Hated 💩🔪 ex mod/ex friend since 2019™. Stuck somewhere between idk, idc, and idgaf. Opinions are my own. | 458 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| CommerceNext | Community, event series & conference for marketers at retail & DTC brands. Join our upcoming events to learn #marketingtips from industry experts. | 2 |
| SocialNetNanny | Social Media & Marketing Expert - Owner of @REHMediaTeam Wife, Mama Bear, Grandma Bubu, FurMom 🐕 Love, laughter 😀 food 🍴🍷 technology 💻always curious 🧐 | 2 |
| 406Duke | Executive Director, Montana Southern Baptist Convention, grateful Christ-follower, happy husband, proud father | 1 |
| promocodeshub | Find Promo Codes, Promotional Codes, Discount Codes, Free Shipping Codes and Online Coupons and Discounts for 25,000 online stores at http://t.co/w0fw3f5c | 1 |
| starcrescendo | 🇺🇲🇮🇹 Some kid from 🦬 NY. #BillsMafia. Hated 💩🔪 ex mod/ex friend since 2019™. Stuck somewhere between idk, idc, and idgaf. Opinions are my own. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641839344162861056 | @ftdflowers I think Google is slowing down internet access to your sight. You must not be paying them as much as 800flowers and teleflora are. Check it out. | 0 |
| 1640368079703097348 | 💡#MARKETINGTIPMONDAY 🖥️ Webinar: Enhancing Ecommerce to Surpass In-Store Retail Experiences 👥 @ftdflowers 🎥 Watch the full recording here: https://t.co/41CZzC1nOF 🏆Register for #CN2023 today: https://t.co/tjieaLL0XI #cnwebinars #ecommerce #retail #experience #CX https://t.co/mtawnLcuVU | 0 |
| 1640286578986631169 | 20% Off Your Order @ftdflowers Flowers apply #vouchers https://t.co/VjcwczT0YS https://t.co/Ce9Cmh12up | 0 |
| 1639979909052260354 | @ftdflowers Wont use this company again - placed an order under the promise (from the banners all over their website) that delivery would be performed that day, and was promised that while ordering as well. It was not. Useless. Next time will use a local florist. | 0 |
| 1639937605138513921 | @ftdflowers I've already made arrangements to have a plant (1 of 3 only options), delivered 3 days AFTER memorial. Online we were given multiple bouquet options, but then told yesterday "no FTD florist in area". Wish your website was accurate & would have told me that early on. | 0 |
| 1639648787403603971 | So disappointed in @ftdflowers for putting my cousin's Funeral/Memorial arrangement order thru on their system, guaranteeing delivery today after delivery zip and delivery address verified, only to be informed just now that the order cannot be delivered today. | 0 |
| 1638615337837920256 | "Our customers live in the real world, and their phones live in their pockets. Because of this, your physical and digital experiences must complement one another." — @ftdflowers #CNwebinars #ecommerce #CX #optimization | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641839344162861056 | @ftdflowers I think Google is slowing down internet access to your sight. You must not be paying them as much as 800flowers and teleflora are. Check it out. | 0 |
| 1640368079703097348 | 💡#MARKETINGTIPMONDAY 🖥️ Webinar: Enhancing Ecommerce to Surpass In-Store Retail Experiences 👥 @ftdflowers 🎥 Watch the full recording here: https://t.co/41CZzC1nOF 🏆Register for #CN2023 today: https://t.co/tjieaLL0XI #cnwebinars #ecommerce #retail #experience #CX https://t.co/mtawnLcuVU | 0 |
| 1640286578986631169 | 20% Off Your Order @ftdflowers Flowers apply #vouchers https://t.co/VjcwczT0YS https://t.co/Ce9Cmh12up | 0 |
| 1639979909052260354 | @ftdflowers Wont use this company again - placed an order under the promise (from the banners all over their website) that delivery would be performed that day, and was promised that while ordering as well. It was not. Useless. Next time will use a local florist. | 0 |
| 1639937605138513921 | @ftdflowers I've already made arrangements to have a plant (1 of 3 only options), delivered 3 days AFTER memorial. Online we were given multiple bouquet options, but then told yesterday "no FTD florist in area". Wish your website was accurate & would have told me that early on. | 0 |
| 1639648787403603971 | So disappointed in @ftdflowers for putting my cousin's Funeral/Memorial arrangement order thru on their system, guaranteeing delivery today after delivery zip and delivery address verified, only to be informed just now that the order cannot be delivered today. | 0 |
| 1638615337837920256 | "Our customers live in the real world, and their phones live in their pockets. Because of this, your physical and digital experiences must complement one another." — @ftdflowers #CNwebinars #ecommerce #CX #optimization | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #cnwebinars | 2 |
| #ecommerce | 2 |
| #cx | 2 |
| #marketingtipmonday | 1 |
| #cn2023 | 1 |
| #retail | 1 |
| #experience | 1 |
| #vouchers | 1 |
| #optimization | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ftdflowers | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
71
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 💡 | 1 | light_bulb |
| 🖥️ | 1 | desktop_computer |
| 👥 | 1 | busts_in_silhouette |
| 🎥 | 1 | movie_camera |
| 🏆 | 1 | trophy |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 3 |
| People & Body | 1 |
| Activities | 1 |