Tweets Analysis - Keyword: @CapitalOneCA
Overview
Total number of tweets analysed
13
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-28
Tweets covering
5 days
Average age of authors' accounts
10 years
Summarization
The tweets include discussions about Patrick Ens and his thoughts on being a mission-led, people-focused company at CapitalOneCA, questions about eligibility for ticket giveaways, complaints about poor service, challenges with resolving issues, and frustrations with fraud alerts. Additionally, there is a request for help with upgrading a credit card and a dramatic tweet about feeling overwhelmed.
Topic Modeling
- Customer complaints about poor service
- Requests for assistance and upgrades
- Promotion of the company's mission and values
- Issues with fraud and verification
- Repetitive or scripted responses from customer service agents
Emotional Analysis
The tweets express a range of emotions, including frustration, anger, disappointment, and sarcasm towards the customer service experience provided by Capital One. Some users express their dissatisfaction with the long wait times and lack of resolution for their complaints, while others express annoyance at automated responses and scripted messaging. Despite this, there are some positive interactions, such as a user thanking Capital One for a response and another asking how they can upgrade their credit card. Overall, there is a mixture of negative and positive emotions in the tweets.
Trend Analysis
- Issues with customer service and escalation of complaints
- Questions about eligibility for promotions and upgrading credit cards
- Positive coverage of Patrick Ens and CapitalOneCA as a mission-led, people focused company
- Complaints about fraud alerts and random blocking of transactions
- Expressing frustration with scripted chat responses and lack of resolution to complaints
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
7
Percentage of total tweets
53%
Number of tweets that contain Mentions
13
Percentage of total tweets
100%
Number of tweets that were Replies
6
Percentage of total tweets
46%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
7%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 7 |
| Twitter for iPhone | 4 |
| Dynamic Signal | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| thetimetakenup | megan 🇨🇦 DETROIT N1 | 20 • toronto • tn x4 • proud swiftie since 09’ 🌌🌙 | 897 |
| CharlieCurrie | Charlie Currie (Correct Politically) | Stand-up comic, weight guesser and comedy banger outer. World's nicest human. One dissenting vote. The point at which theoretical physics and comedy meet. | 427 |
| alanawirschkirk | Alana Wirsch Kirk | VP - Capital One Commercial Card Business Development | 157 |
| JeanPodlesak | Jean-Louis Podlesak | Né à Montréal... y ai grandi et habité toute ma vie! | 147 |
| pozpiggy86 | Chris P Bacon | I am 36, gay, and HIV+. If this offends you or in any way makes you uncomfortable, consider it YOUR problem! | 47 |
| j_santi221 | ...santi_ | - | 43 |
| guganva | Gugan | - | 2 |
| NorthSlider | northSlider | Here, not there eh | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CharlieCurrie | Charlie Currie (Correct Politically) | Stand-up comic, weight guesser and comedy banger outer. World's nicest human. One dissenting vote. The point at which theoretical physics and comedy meet. | 933 |
| thetimetakenup | megan 🇨🇦 DETROIT N1 | 20 • toronto • tn x4 • proud swiftie since 09’ 🌌🌙 | 760 |
| pozpiggy86 | Chris P Bacon | I am 36, gay, and HIV+. If this offends you or in any way makes you uncomfortable, consider it YOUR problem! | 678 |
| alanawirschkirk | Alana Wirsch Kirk | VP - Capital One Commercial Card Business Development | 267 |
| j_santi221 | ...santi_ | - | 201 |
| JeanPodlesak | Jean-Louis Podlesak | Né à Montréal... y ai grandi et habité toute ma vie! | 189 |
| guganva | Gugan | - | 95 |
| NorthSlider | northSlider | Here, not there eh | 0 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| CharlieCurrie | Stand-up comic, weight guesser and comedy banger outer. World's nicest human. One dissenting vote. The point at which theoretical physics and comedy meet. | 5 |
| thetimetakenup | 20 • toronto • tn x4 • proud swiftie since 09’ 🌌🌙 | 2 |
| JeanPodlesak | Né à Montréal... y ai grandi et habité toute ma vie! | 1 |
| NorthSlider | Here, not there eh | 1 |
| alanawirschkirk | VP - Capital One Commercial Card Business Development | 1 |
| guganva | - | 1 |
| j_santi221 | - | 1 |
| pozpiggy86 | I am 36, gay, and HIV+. If this offends you or in any way makes you uncomfortable, consider it YOUR problem! | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640715269147590658 | @CapitalOneCA Escalate the escalation? Three complaints sitting in nowhereville for several weeks. The service is dreadful. | 0 |
| 1640715038955814914 | @CapitalOneCA Oh, I get it. You have endless obstacles for being able to do customer service work. The company seems to have mastered that. The bigger problem is that contact doesn't mean resolution. | 0 |
| 1640516032728031233 | @CapitalOneCA https://t.co/I8LH52DzoT | 0 |
| 1640481883556331525 | @CapitalOneCA You're going to have to figure out another way to escalate it. There is no intention to call anyone. If you can't fix it with this being the third complaint, the card will be ended. kitsymcurrie@gmx.com | 0 |
| 1640411859416121346 | @CapitalOneCA I think the breaking point is the repeated messages on chat from what is said to be a live agent, as they use the same scripted response more than once...word for word. Pathetic. | 0 |
| 1640411245835632642 | @CapitalOneCA You might want to talk to Billy. My daughter has an issue that just doesn't seem to be getting fixed. I think we've all had enough robots, chats that go nowhere, and complaints that don't get dealt with. Have a nice day. | 0 |
| 1640356991880278017 | Patrick Ens, @CapitalOneCA President, recently sat down with @readthepeak to discuss the value of being a mission-led, people focused company. https://t.co/AxoUmhE4OW | 0 |
| 1640037260664926208 | I just love when @CapitalOneCA randomly decides that a transaction to a merchant I have done business with many times before suddenly is fraud, especially when they require me to verify the purchase with a one time passcode in the first place. Get your sh*t together guys! | 0 |
| 1639648155779346432 | @CapitalOneCA Thanks for reply. I had to use another card. I will use the chat feature posted here if anything | 0 |
| 1639357810818310160 | @CapitalOneCA Hi, how can I upgrade my capital one credit card to the aspire one. Thanks. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640356991880278017 | Patrick Ens, @CapitalOneCA President, recently sat down with @readthepeak to discuss the value of being a mission-led, people focused company. https://t.co/AxoUmhE4OW | 1 |
| 1638718731239948296 | @CapitalOne @CapitalOneCA @capitalonehlp am i eligible for the #TSxCapitalOne #capitalone tickets giveaways as a canadian card holder? | 1 |
| 1640715269147590658 | @CapitalOneCA Escalate the escalation? Three complaints sitting in nowhereville for several weeks. The service is dreadful. | 0 |
| 1640715038955814914 | @CapitalOneCA Oh, I get it. You have endless obstacles for being able to do customer service work. The company seems to have mastered that. The bigger problem is that contact doesn't mean resolution. | 0 |
| 1640516032728031233 | @CapitalOneCA https://t.co/I8LH52DzoT | 0 |
| 1640481883556331525 | @CapitalOneCA You're going to have to figure out another way to escalate it. There is no intention to call anyone. If you can't fix it with this being the third complaint, the card will be ended. kitsymcurrie@gmx.com | 0 |
| 1640411859416121346 | @CapitalOneCA I think the breaking point is the repeated messages on chat from what is said to be a live agent, as they use the same scripted response more than once...word for word. Pathetic. | 0 |
| 1640411245835632642 | @CapitalOneCA You might want to talk to Billy. My daughter has an issue that just doesn't seem to be getting fixed. I think we've all had enough robots, chats that go nowhere, and complaints that don't get dealt with. Have a nice day. | 0 |
| 1640037260664926208 | I just love when @CapitalOneCA randomly decides that a transaction to a merchant I have done business with many times before suddenly is fraud, especially when they require me to verify the purchase with a one time passcode in the first place. Get your sh*t together guys! | 0 |
| 1639648155779346432 | @CapitalOneCA Thanks for reply. I had to use another card. I will use the chat feature posted here if anything | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #tsxcapitalone | 1 |
| #capitalone | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @capitaloneca | 13 |
| @readthepeak | 2 |
| @capitalone | 1 |
| @capitalonehlp | 1 |
Top 10 mentions
Wordcloud of Tweets
