Tweets Analysis - Keyword: @Bell
Overview
Total number of tweets analysed
1,644
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
The tweets touch on various topics related to Bell, including a complaint about a technician not wearing a mask and being rude about it, promotions for Bell's TV shows and events, discussions around mask-wearing during the pandemic, and criticism of Bell's policies and practices. Some people had positive experiences with Bell's technicians, while others did not. Overall, there is a call for Bell to do better and prioritize customer safety and satisfaction.
Topic Modeling
- Customer service issues regarding Bell's technicians not wearing masks while entering homes
- Promotional content for Bell's Blueprint and gaming events
- Behind-the-scenes content of the Ottawa Senators hockey team presented by Bell
- Criticism of Bell's policies and actions regarding mask-wearing during the pandemic
- Personal experiences and stories involving Bell's services and contractors
Emotional Analysis
The tweets express a range of emotions, including frustration, disappointment, anger, and concern. Many of the tweets are related to negative experiences with Bell technicians entering homes without wearing masks during the COVID-19 pandemic. Some tweets express gratitude for positive experiences, while others call for Bell to do better and prioritize the health and safety of their customers. There are also tweets related to Bell-sponsored events and gaming nights, expressing excitement and enthusiasm. Overall, the emotions in the tweets are quite varied, with a mix of positive and negative experiences, as well as different levels of intensity in the expressions of emotion.
Trend Analysis
- Mask-wearing policies and protocols for Bell technicians entering customers' homes during the pandemic, including instances where technicians did not wear masks or responded negatively to requests to wear them
- Advertisements and promotions for Bell services and products, including a reality show and gaming events
- Response to customer complaints and negative experiences with Bell technicians, with some customers expressing dissatisfaction with how the company handled the situations
- Human-interest stories and charitable initiatives sponsored by Bell, including a telethon and support for a local charity
- Personal anecdotes and experiences with Bell technicians, including both positive and negative encounters, and suggestions for improving customer service
Types of Tweets
Number of Retweets
155
Percentage of total tweets
9%
Number of Original tweets
246
Percentage of total tweets
14%
Number of tweets that contain Mentions
1,644
Percentage of total tweets
100%
Number of tweets that were Replies
1,213
Percentage of total tweets
73%
Number of tweets that were Quotes
57
Percentage of total tweets
3%
Number of tweets that contain Hashtags
182
Percentage of total tweets
11%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 767 |
| Twitter for Android | 379 |
| Twitter Web App | 375 |
| Twitter for iPad | 72 |
| Twitter Media Studio | 10 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Raptors | Toronto Raptors | Tweets from the North. #WeTheNorth | 2,589,650 |
| Much | MuchMusic | ๐ง New Music ๐ Culture๐ Interviews ๐ฟ Entertainment โค๏ธ Much Love | 877,996 |
| Senators | Ottawa Senators | Official Twitter feed of the Ottawa Senators | 617,851 |
| TorontoFC | Toronto FC | ๐จ๐ฆ 8x Voyageurs Cup Champions ๐ก 2017 Supporters' Shield Champions ๐ 2017 MLS Cup Champions ๐ด #TFCLive | 423,445 |
| NAMELESS | Anthony Wheeler | On Air Talent @codleague - Content creator. Management: adrake@badmoontalent.com | https://t.co/KzVVWmUPXM ๐ต๐ธ ๐บ๐ธ | 296,117 |
| Methodz | OpTic Methodz | @OpTic | @betterdaysahead | @BreakdownPod | YouTube/Instagram: Methodz | TikTok: anthonyzinni | Contact: Methodz@underscoretalent.com | 254,493 |
| JeremyStuD | Jeremy โStuDyyโ Astacio | Trust Me, Be Yourself | On-Air Talent for @CODLeague | Former COD Pro | studyy@badmoontalent.com | https://t.co/tUMkHydMq5 #StuDFam | 176,686 |
| NBACanada | NBA Canada | Featuring the NBAโs best Canadian action! ๐จ๐ฆ | 106,402 |
| TorontoUltra | Toronto Ultra | Canada's @CODLeague team ๐จ๐ฆ #StrengthInTheNorth #SooUltra | 104,493 |
| TheFlank | The Flank | The #1 show in Call of Duty hosted by @ZooMaa, @BenJNissim, @Parasite, and @ACHES. Available on streaming platforms. โ #FaZeUp | 92,358 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| RalphCapocci | Rosary Extremist Ralph | God first, front & centre. Follower of Christ. Holy Spirit Dwelling. Foot-soldier & Expendable for Maria Regina. Totos Tuus. #Catholic. Grateful ๐๐ฝ | 41,413 |
| CountryMusicEmo | EMO LEBLANCโขยฉยฎ๐๏ธ RECORDING ARTIST ๐บ๐ธ | 1 million+ fans Worldwide || TMZ LIVE Guest Commentator || https://t.co/8LZz2ktX81 || IG: @emoleblanc || https://t.co/Pa7D098dgh | 21,925 |
| Bell_Support | Bell Support | We're here to help 7 days a week between 8am-Midnight EST on weekends. Ask or answer questions in the Bell Community Forum. Click here: https://t.co/akJAsw0Eqn | 20,077 |
| StrategyFintech | Strategy | Ex Wall St bank director #Tech #Strategy #Fintech #Banking #Digital #AI #Blockchain #machinelearning #marketing #IoT #economics #Finance #bigdata #startups | 17,725 |
| NatriceR | ๐๐ช๐ฝ๐ป๐ฒ๐ฌ๐ฎ๐ก ๐ท๐จ๐ฆโค๏ธ ๐ฅ | retired #PSW #caregiver, โค #alzchat #seniorsHealthcare #ltc #onhealth @NatriceR@masto.ai | 16,627 |
| Raptors | Toronto Raptors | Tweets from the North. #WeTheNorth | 14,660 |
| bearpoubeau | Bear Poubeau๐ปโโ๏ธ | #WomeninSTEM โขDemocracy is not a spectator sport โข We must cultivate our own garden โข #NoPlanetB๐ โข GenX โข #GreatLakes โข #Greenbelt #Ally๐ #BLM ๐ ๐ | 11,952 |
| cllrainslie | Paul Ainslie | Toronto City Councillor - Ward 24 "Never retreat, never explain, never apologize; just get the thing done and let them howl" Nellie McClung | 10,148 |
| cogecohelps | Cogeco | Your local connection. #Cogecommunity We live in the communities we serve, and customer satisfaction is our priority. | 10,099 |
| nejsnave | jennifer evans ๐ต๐ธ | Former chair @whiteribbon @TECHNATIONca. Founder @B2BNewsNetwork. Cofounder, @contentcies Sued Twitter + won. #mutualaid DM for help w groceries or bills | 8,861 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| stewak2 | IMS FP/TM/SYS L2, politics,aerospace,technology,military/naval history. Vaccinated, 2x boosted, and done. Tweets are personal. Proud globalist. Team Reality | 19 |
| brechingirl | - | 10 |
| OverlordMarie | Spandex costumer, food blogger. Author of cookbooks and sewing manuals. INTJ/P, outspoken, #ActualAutistic, Figure Skater. Perfect Storm of Progressive Values. | 10 |
| Senators | Official Twitter feed of the Ottawa Senators | 9 |
| chughes46can | - | 7 |
| asquared20me | Rule #1. Never try to have a rational conversation with a Liberal. Rule #2. Never try to have a rational conversation with a believer. | 7 |
| hwcoyle | - | 6 |
| harleyriding99 | Living with #PTSD, I was a Long Term #employee @Bell @BCE terminated due to my #mentalhealth #speakingmytruth #Notokay #truthwins #humanrights #METOO #speakup! | 6 |
| SundaysShine | - | 6 |
| Laskinator2 | Social Justice Warrior since 1986(ish). She/Her. @Laskinator@mstdn.social | 6 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640377440412262400 | Hey @Bell #LetsTalk. It's not okay for your technician to come into my home without a mask (when my husband specifically asked that they mask and even gave them a mask) and then, when I ask them to mask, SWEAR at me and storm out. What should I do with this wire? #MaskUp https://t.co/It6tQGUn5U | 569 |
| 1640761668295880705 | Go behind the scenes with Tyler Kleven on his first day with the #Sens! Breakaway presented by @Bell | S3 E13 #GoSensGo https://t.co/VjeqZcsRN7 | 106 |
| 1640413427679068161 | Had to prove 'em wrong and win it all ๐ @Bell Presents The Blueprint S3 | Ep 3 ๐๏ธ This week ๐บ https://t.co/eTs2uGcaof #StrengthInTheNorth | #BetterWithBell https://t.co/UgWNgwsnDo | 62 |
| 1638801881181847552 | Dear @bell @telus @RogersHelps @TorontoHydro @alectranews: I work with a lot of ppl on disability benefits. Right now your bills are making people suicidal. They can't pay them. Some have huge backlogs. Thousands of dollars. While this is what ppl in ON live on. $1227 a month. ๐๐ป https://t.co/pReha7ucJp | 43 |
| 1640745660549832705 | It was a rollercoaster, but Major III was one we'll never forget ๐ @Bell Presents The Blueprint S3 | Ep 3 #StrengthInTheNorth | #BetterWithBell | 38 |
| 1639643628241813510 | Watch the newest episode of Open Gym now โคต๏ธ S11E11 | CB25 Open Gym presented by @Bell โก๏ธ https://t.co/gIlgJqPE40 https://t.co/N7XDkBLozM | 22 |
| 1641591317980491777 | A special moment tonight with an emotional opening face-off during the Together Igniting Hope telethon presented by @Bell on TSN. Hear about Katherine Clubine and Michel Schafer and their experience with @RNeilsonHouse as well as other stories at: https://t.co/DkQGJdoPj0 https://t.co/RJitpwMD6a | 20 |
| 1641568065312702469 | Tune in NOW ! The Together Igniting Hope telethon presented by @Bell in support of the Senators Community Foundation underway on TSN. DONATE: https://t.co/lk5wMMMvKV https://t.co/0h2WUKYRqQ | 18 |
| 1638638924737249280 | #Sens fans, @Bell wants to send you to Fan Appreciation Weekend!ย ย Enter for your chance at enjoying Fan Appreciation Weekend with Club Bell tickets, a private suite and so much more!ย ย Enter now: https://t.co/JADmPpKlml https://t.co/V0e52rUUpd | 14 |
| 1640740747111481344 | Our lack of competition means that companies are gouging us for all they can get. When @Rogers, @Bell, and @Telus are our only options, they can charge as much as they want for connectivity, and weโre left holding the bills. #competitionweek | 12 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640377440412262400 | Hey @Bell #LetsTalk. It's not okay for your technician to come into my home without a mask (when my husband specifically asked that they mask and even gave them a mask) and then, when I ask them to mask, SWEAR at me and storm out. What should I do with this wire? #MaskUp https://t.co/It6tQGUn5U | 2880 |
| 1640413427679068161 | Had to prove 'em wrong and win it all ๐ @Bell Presents The Blueprint S3 | Ep 3 ๐๏ธ This week ๐บ https://t.co/eTs2uGcaof #StrengthInTheNorth | #BetterWithBell https://t.co/UgWNgwsnDo | 1184 |
| 1640761668295880705 | Go behind the scenes with Tyler Kleven on his first day with the #Sens! Breakaway presented by @Bell | S3 E13 #GoSensGo https://t.co/VjeqZcsRN7 | 1060 |
| 1640745660549832705 | It was a rollercoaster, but Major III was one we'll never forget ๐ @Bell Presents The Blueprint S3 | Ep 3 #StrengthInTheNorth | #BetterWithBell | 338 |
| 1640427764279853070 | @ScrappyNJ @Staaandy @TorontoUltra @Bell Mom and Dad are fighting https://t.co/A2d5TdvLof | 316 |
| 1640389025448984576 | @DrKateTO @Bell Wow, that is utterly unacceptable. Your technician needs to be dealt with @Bell. | 221 |
| 1640392192106676224 | @DrKateTO @Bell Any company going into people's houses should automatically be required to wear a mask. It should be company policy and not up to the client to ask them. Do better @Bell | 210 |
| 1640380315741876225 | @DrKateTO @Bell Completely unacceptable @Bell During an airborne pandemic, it should be mandatory that your technicians are masked in customersโ homes. | 193 |
| 1640736458032947202 | Do you think @Hiicksy_'s been taking trash-talking notes? @Bell Presents the Blueprint Episode 3 is dropping soon https://t.co/4f6ctF5CIh | 185 |
| 1640395954229583872 | @DrKateTO @lisa_iannattone @Bell Had a contractor come to give us a quote when asked to mask he responded โ No I donโt do thatโ turned down $150,000 Reno | 184 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #topoli | 15 |
| #gosensgo | 12 |
| #sens | 10 |
| #letstalk | 9 |
| #canada | 9 |
| #strengthinthenorth | 9 |
| #betterwithbell | 9 |
| #cdnpoli | 8 |
| #ttc | 8 |
| #toronto | 7 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @bell | 1725 |
| @drkateto | 425 |
| @torontoultra | 337 |
| @staaandy | 287 |
| @scrappynj | 275 |
| @telus | 138 |
| @rogers | 122 |
| @lisa_iannattone | 106 |
| @fredericpierre | 94 |
| @brechingirl | 85 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
24
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ | 45 | face_with_tears_of_joy |
| ๐คฃ | 38 | rolling_on_the_floor_laughing |
| ๐ญ | 22 | loudly_crying_face |
| ๐ฅ | 16 | fire |
| ๐ | 13 | face_with_rolling_eyes |
| ๐ | 12 | eyes |
| โก๏ธ | 12 | right_arrow |
| ๐ | 9 | clapping_hands |
| ๐ก | 8 | enraged_face |
| ๐ถ๏ธ | 8 | hot_pepper |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 219 |
| People & Body | 68 |
| Objects | 28 |
| Symbols | 25 |
| Travel & Places | 25 |
| Activities | 18 |
| Food & Drink | 12 |
| Flags | 8 |
| Animals & Nature | 4 |